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We are generally able to ship to most countries via DHL Express, and many countries via Standard Shipping. You may clarify with our team to see whether Standard Shipping is available to your country.
For the country of UK, India and Russia, we can only do Standard Shipping. For countries of Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few, we can only do Express Shipping.
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries/areas.
Express Shipping via DHL Express is 10-40USD depending on your country. If your order is over 500USD, DHL Express Shipping is free*.
*The GK96S, SK96S, AK84S and NT68 are exceptions for free shipping.
Shipping fees exclude import taxes or processing fees that might be applicable for your country. Epomaker is not responsible for any form of such fees.
For in-stock products, your order is expected to be shipped within 3 working days. Customized items takes a longer time (do check in with our staff for more information). On normal non-sale days, once your parcel is shipped:
Shipping period might be affected due to festive seasons or other unforeseen circumstances.
First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below 50USD, you may either opt for a one-time reshipment of parcel OR a full refund.
For orders above 50USD, we only process a 50% refund of your order.
Should there be any concern about Standard Shipping, you are encouraged to opt for Express Shipping instead.
Customers are to bear the consequences and fees incurred, if the parcel is undelivered due to any of the following situation:
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
If the custom fees and the delivery of the parcel are rejected by the recipient, the shipping cost still needs to be paid. Epomaker only arranges the refund of the order amount after deducting the shipping cost incurred.
For faulty/missing items, please send an email to firstname.lastname@example.org to claim warranty. In your email, please choose an appropriate Subject Title, kindly include your Order Number, and state your issue clearly. Please also attach photographs/videos as “proof”, if any. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
After placing an order, you will receive the order confirmation email. After your order is shipped, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
We collaborate with 4PX, UBI, SF Express, Yun Express, BTY and DHL Express.