When I first got it I was worried because the packaging was all destroyed from being shipped over. (US) However, the box inside was totally fine! My only complaints are that as someone who knows nothing other than Razer, the instructions were kind of confusing on how to change colour and set up the VIA. I still am confused sometimes. I do notice that sometimes, even if I press a button, it won't always type the letter, but I'm still getting used to it even some months later. It is much more enjoyable to type like this than the other way it's making me learn only to use the keys around my hands rather than reaching for it across the keyboard! lol. I notice when I type sometimes there is a squeak sound but I just tightened my screws and it isn't as loud. I am still struggling to find keycaps that work with this keyboard as it says one size but it has a bit of a spacing problem by about half a mm. (nothing some sandpaper won't take care of) I understand that sometimes things are a bit funky but I didn't mind. all in all good keyboard to add to the collection! (& my favorite colour too!) :D Happy typing!