Dear Valued Customer,
Thank you for sharing your feedback with us. Weโre sorry to hear that youโve encountered issues with your product. To troubleshoot the issue, we recommend the following steps:
Please try pressing FN + ESC to reset the keyboard. This can often resolve connectivity issues.
If the problem persists, please swap the non-working switches with those that are functioning to see if that helps.
If neither of these solutions works, we kindly ask you to record a short video demonstrating the issue and send it to us at support@epomaker.com. We will do our best to resolve the problem and ensure your satisfaction.
Thank you for your understanding and support. If you have any further questions or need assistance, please don't hesitate to reach out.
Wish you a wonderful day!
Best Regards,
Epomaker Customer Service Team