Dear Customer,
I wanted to provide you with some important information regarding your recent order. Unfortunately, if a customer refuses to pay the required customs duties, resulting in the package being unable to clear customs, we are unable to process a refund for the order. Please note that in such cases, the package will be defaulted to be destroyed as per standard procedures. We apologize for any inconvenience this may cause you.
This policy is outlined in detail on our website, and I encourage you to review it for further information. Once again, we apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.
Best regards,