Dear Customer,
We understand how frustrating it must be to receive products that do not meet your expectations. While the Mystery Box items are indeed sold without the standard warranty due to their deeply discounted nature, we strive to ensure that all products, including those in special sales, are fully functional and meet our quality standards.
We want to make things right for you. Although our Mystery Box items are typically non-returnable and non-replaceable, we value your loyalty and feedback. Therefore, we would like to offer you discount. If you prefer to explore other products, we can provide you with a discount code for your next purchase as a gesture of goodwill.
At Epomaker, we are committed to improving our products and services continuously. Your feedback plays a crucial role in this, and we genuinely appreciate you bringing this matter to our attention. We hope to have the opportunity to restore your confidence in our brand.
Best regards,
Customer Support Team