Dear Valued Customer,
Thank you for sharing your detailed feedback about your experience with the keyboard. We are really sorry to hear about the issues youβve encountered with the charging port and the typing problems. Itβs great to know that you love the keyboardβs style and features, but we understand how disappointing it must be to face such issues with a product you enjoy.
We strive for high-quality products, and we sorry that we fell short in your case. Your feedback about the charging port and those typing inconsistencies will be shared with our product team as we continuously aim to make improvements.
If you havenβt already, we encourage you to reach out to our customer support team at support@epomaker.com. They may be able to assist with repair options or provide information on any available warranty coverage.
Thank you again for your honest feedback. We hope to improve your experience and regain your trust in our products.
Best regards,
Epomaker Customer Service Team