Dear Valued Customer,
Thank you for reaching out to us. We are truly sorry to hear about the issues you have experienced with our keyboard. We strive to ensure the quality of our products and it seems we have not lived up to these expectations in your case.
We take these matters seriously, and your experience is important to us. Please feel reassured as we will try our best to help you and fix your case as soon as possible. According to the problem you met, could you please try the following solutions?
1. Please try to factory reset the keyboard by long press FN+ESC or restore the keyboard via driver.
2. Please try the wireless mode to check if the same thing happens.
If the problem still exists, could you please kindly send us the video about the issue, along with your order number to our support team via support@epomaker.com? Please don't worry, our member will help you.
We would like to remind you that our products come with a one-year warranty, which covers defects in materials and workmanship. Given the difficulties you are facing, we would like to offer you a warranty service or replacement to resolve these issues promptly.
Thank you once again for your feedback. We look forward to resolving this matter to your satisfaction.
Best regards,
Epomaker Customer Service Team