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Please fill the form bellow and we will assist you within the next 48 Working Hours.
Epomaker is based in china and we work Monday to Friday, 9:00 to 18:00pm China Standard Time.
Follow the steps to process your warranty:
Epomaker Warranty covers any factory defects that might affect the proper functionality of your purchase. It doesn’t cover any damage that may occur from normal wear and tear. If your product is defective we will send you a replacement unit. Replacement units might require you to send the defective unit back to Epomaker.
Contact us at firstname.lastname@example.org to arrange the details of the shipping. Epomaker is not responsable for any of the shipping/custom fees that might apply for you returning the item to us.
Your item will not be covered by your 1 year warranty if the inspection shows any sign of modification or changes unsupported by the original product, these include: Changing internal components, Assembling and reassembling the product, Replacing Batteries, etc.