Dear Valued Customer,
We are truly sorry to hear about the situation youβve encountered with your shipment, we understand the frustration of not receiving your order on time.
Upon reviewing your order, we found that your phone number was indeed listed in our shipping system. However, after checking with our logistics partner, it appears the delivery failed due to the reason βdeliver/delivery failed (recipient moved/mail being forwarded).βUsually, parcels are delivered by dispatchers to your door.
We suggest you contact your local post office directly to inquire if itβs still possible to collect your package.The contact details have been sent to your email address.
If you need any further assistance or help, please don't hesitate to let us know, and we will do our best to support you.
Once again, we deeply apologize for the inconvenience caused, and we appreciate your understanding.
Best regards,
Epomaker Customer Service Team