Dear valued Customer,
Thank you for sharing your experience with our keyboard. We are sorry to hear that it didnโt meet your expectations and for the issues you encountered with input missed on keystrokes, especially when switching between Bluetooth and 2.4GHz. We understand how crucial performance is for gaming and streaming, and your feedback helps us identify necessary improvements. For the further help, could you please send your order number and a video to show the issue you mentioned to our support team at support@epomaker.com? Please rest assured that we will do our best to help you
Weโre pleased to hear that you enjoyed the design and the feel of the switches, and we appreciate your honest feedback regarding the functionality. Your opinion is invaluable as we work to improve our products. If you have any further suggestions or need assistance, please donโt hesitate to reach out.
Thank you once again for your feedback.
Best Regards,
Epomaker Customer Service Team