Dear Customer,
We deeply apologize for the inconvenience and frustration you have faced with our products.
We take quality control very seriously and are concerned to hear about the recurring issues you’ve encountered. We would like to make this right for everyone, to ensure this doesn't happen again, we are currently reviewing our quality assurance processes and working closely with our suppliers.
We encourage you to continue working with our support team until you are fully satisfied, whether through a refund, replacement, or warranty service. Our ultimate goal is your complete satisfaction. Thank you again to bring this to our attention, and we appreciate your patience and understanding.
Best regards,
Epomaker Support Team