Which countries do you ship to?
We are generally able to ship to most countries via DHL Express, and many countries via Standard Shipping. You may clarify with our team to see whether Standard Shipping is available to your country.
Note: For the country of UK, India and Russia, we can only do Standard Shipping. For countries of Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few, we can only do Express Shipping.
Click here to read our Shipping Policy.
How much does shipping cost?
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping Is free for most countries/areas.
Express Shipping via DHL Express is 10-40USD depending on your country. If your order is over 500USD, DHL Express Shipping is free*.
*The GK96S, SK96S, AK84S and NT68 are exceptions for free shipping.
Shipping fees exclude import taxes or processing fees that might be applicable for your country. Epomaker is not responsible for any form of such fees.
How long does it take to receive the order after it is placed?
For in-stock products, your order will be shipped within 3 working days. Customized items will take a longer time (do check in with our staff for more information). On normal non-sale days, once your parcel is shipped:
For Standard Shipping, it takes about 2-3 weeks for items to be delivered after it is shipped. For some countries, it might take up to 2-3 months, depending on your country and its custom procedure. The duration for transit is beyond our control. Epomaker does not arrange refunds for such cases. Please consider an upgrade to DHL Express or keep the waiting time in mind.
- For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Shipping period might be affected due to festive seasons or other unforeseen circumstances.