Hello,
Thank you for leaving a review here.
We are so sorry that you did not find our service satisfying. We can send you a new keyboard with the shipping service that requires signature, but you still need to pay for the shipping fees. The addional fees are the shipping.
If you have met any problems about the shipping, please feel free to contact us by emailing to support@epomaker.com and attaching your order number. Our support will be happy to help you out.
If you have other thoughts on the product, feel free to leave a review here.
Thank you for your understanding.
Kind regards,
Epomaker Team